Category Archives: Uncategorized
GlaxoSmithKline, Merck and Novartis Again Rank Highest on Access to Poor
Overhyped Better Than No Hype for the Smart Grid
Are you hitting the wall?
Socially responsible entrepreneurs face many challenges as they grow their business. ScalePassion founder Robert U Craven discusses "the wall" that entrepreneurs can hit when they are scaling their passion. He outlines the top 10 key indicators that you are about to hit "the wall" and what you can do about it.
Jobs for Ex-Offenders in the Green Economy
Modern-day slavery: Here, there and everywhere
Originally posted on Marc Gunther's blog
Modern-day slavery is not just about sex workers or poor people in faraway places.
Some farmworkers in the U.S., for all practical purposes, work as slaves. Laborers with few or no rights, working under inhumane conditions, typically far home, have produced such products as blueberries, organic milk, personal computers or cell phones and garments imported from India, a new report says.
Consider:
- An estimated 12 to 27 million people are victims of slavery, and other forms of forced labor around the world. In the United States alone, 10,000 or more people are being forced to work at any given time.
The report, called Help Wanted: Hiring, Human Trafficking and Modern-Day Slavery in the Global Economy (PDF for download, here), was published by Verite, a non-profit based in Amherst, Mass., that monitors and reports on labor rights abuses around the world. (It was funded by Humanity United, a nonprofit focused on peace and human rights started and chaired by Pam Omidyar.) Over the years, Verite has helped identify and clean up the supply chains of such global brands as Timberland, Gap, Levi Strauss, Apple, Disney and HP. I met with Verite's executive director, Dan Viederman, last week in Washington to talk about the report, and what can be done to deal with slavery.
Dan, who is 46, explained to me that Verite has begun a initiative called Well Made to help companies, governments, investors and advocates deal with modern-day slavery. Companies, for examples, are given sets of questions to put to their suppliers. Shareholders are advised to bring pressure on companies they own.
Here it must be said that today's slaves are not the equivalent of those in 19th century America; in theory, at least, they have legal rights, at least in theory. In fact, many of the stories in the report come from workers who managed to escape dire conditions, on their own or with help.
But these modern-day slaves, who can be found in such places as Taiwan, the Persian Gulf, India, Malaysia and, yes, here in the U.S. of A., do have some experiences in in common with the American slaves who picked cotton in the antebellum South: They typically work far from where they grew up, they were trafficked from their homes to their workplaces by labor brokers (slave ships in the old days), and they don't have the freedom or organize or look for work elsewhere.
This makes it relatively easy to uncover forced labor.
"The presence of foreign migrant workers is a significant indicator of exploitative labor conditions," Dan told me. Many employers like to bring in workers from abroad. "You get a cheaper and more compliant workforce if you bring in people who don't understand their legal rights and can't turn to social support systems," he said.
Because the migrant workers frequently pay recruitment and transportation fees to get jobs in faroff places, they can find themselves in what's called "debt bondage." They are bound to their new employer, sometimes because they need the money to pay debt, other times because they have traveled on a work visa that ties the migrant to a single employer.
Some labor brokers endeavor to act responsibly–the global company Manpower Inc. is an industry leader–but many are unscrupulous. "It's by an large and unregulated industry," Dan said.
The Verite report, which is extensive, looks at four sectors and locales:
- The migration of adults from India to the Gulf Cooperation Council (GCC) States of the Middle East for work in construction, infrastructure and the service sector; the migration of children and juveniles from the Indian interior to domestic apparel production hubs; the migration of adults from Guatemala, Mexico and Thailand to work in U.S. agriculture; and the migration of adults from the Philippines, Indonesia and Nepal to the Information Technology sector in Malaysia and Taiwan.
Verite's Well Made website puts a human face on the problem. For an example of a worker who was trafficked from Guatemala to Georgia to Connecticut, please follow this link: http://www.marcgunther.com/2010/06/27/modern-day-slavery-here-there-and-everywhere/
Fortunately, some governments and companies are paying attention. The U.S. State Department this month published its own report finding that more than 12 million people worldwide are victims of "trafficking in persons" -- trapped in forced labor, bonded labor or prostitution. If you read deep into Apple's corporate responsibility report, you find this dense but revealing passage:
- Some of our suppliers work with third-party labor agencies to source workers from other countries. These agencies, in turn, may work through multiple subagencies: in the hiring country, the worker's home country, and, in some cases, all the way back in the worker's home village.
By the time the worker has paid all fees across these agencies, the total cost may equal many months' wages and exceed legal limits--and many workers need to incur significant debt to pay these fees. Apple's Code has always strictly prohibited all forms of involuntary labor. As such, we classify recruitment fee overcharges as a core violation of voluntary labor rights, and we require each supplier to reimburse overpaid fees. As a result of our audits and corrective actions, foreign workers have been reimbursed more than $2.2 million in recruitment fee overcharges over the past two years.
To Apple's credit, it has not only required its suppliers to reimburse workers but issued a "standard for Prevention of Involuntary Labor, which limits recruitment fees to the equivalent of one month's net wages."
But Dan tells me: "Only a handful of companies are now paying attention to the problems of migrant workers."
Sad to say, modern-day slavery can be very profitable. Labor brokers make a good living. The employers get a docile workforce and essentially outsource the job of recruiting and hiring people. Workers also can benefit, to a degree. Today's New York Times has an excellent story about the impact of global migration which says, among other things, that:
- Migrants sent home $317 billion last year -- three times the world's total foreign aid. In at least seven countries, remittances account for more than a quarter of the gross domestic product.
Of course, if the workers had the freedom to move from one employer to another, or to organize themselves, they could obtain or negotiate higher wages and send even more money home.
The bottom line is that lots of the things we consume and enjoy at low prices exact a high cost on others who are out of sight and out of mind.
Disclosure: My wife Karen Schneider recently joined the board of Verite, but since I've written about the organization's work before (see this from 2006 and this from 2008), I see no reason to stop now.
Your Money Or Your Life: Why I Bank Consciously
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The Beat Waste Startup Challenge
Weekly Challenge: Use customer satisfaction surveys to increase revenue
My challenge this week is to implement a customer satisfaction survey right now to help you get to know your customer better and increase revenue.
In five minutes you can set up an online satisfaction survey and begin to implement it through:
- Email signatures
- Invoices
- Using contests to drive success
The benefits are amazing! You will learn more about your customer and be able to adjust to their needs swiftly - all resulting in increased revenue. Learn more in this week's challenge video!
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Red, White and Green for 4th of July, 2010
The LOHAS Experience: A 2010 Recap
By CSRwire Contributing Writer John Rooks
The Lifestyles of Health and Sustainability (LOHAS) conference held June 23-25, in Boulder, Co., was a model blend of authenticity, strategy and progress. It's billed on the website as "Businesses Coming Together To Help Change The World" but that's not quite right. In fact, that billing does the conference a disservice.
The conference director, Ted Ning, set the stage on day one. He asked the 500+ attendees to close our eyes, relax and to open up to one another. He encouraged us to experience the conference as humans, rather than through the familiar shield of "business-person," so common at business conferences.
LOHAS - as an experience - is not just about companies talking to consumers or businesses, but learning from other businesses. So many professional conferences can have a flat hierarchical structure, this one did not. And, while Ning makes it look effortless, we have to acknowledge that it is no easy feat. Cajoling attendees into a relaxed and open state of mind takes frequent reminders, a comfortable environment (despite the 100 degree temperatures outside) and carefully crafted content designed to simultaneously remind and inspire. LOHAS created a space and moment that looked backward and forward simultaneously through its content.
We heard from veterans in the LOHAS space. Joel Makower from GreenBiz.com took us beyond the sales power (read as: size) of the LOHAS marketplace ($200 billion+) and reminded us that our job is to lead by "moving the needle" towards sustainability -- not just sell more sustainable products. Hunter Lovins, President & Founder of Natural Capitalism Solutions, was on hand to help us understand the new carbon economy. As Cultural Theorist Marshall McCluhan said, "that which is current creates currency," and carbon is a new business currency. Gwynn Rogers and Steve French from the Natural Marketing Institute took a chance presenting their LOHAS research in classic "MythBusters" characters. It came of as part skit, part strategic research, and remained true to the character of the conference as a safe place to try new things. It's doubtful their presentation approach would have been debuted at any other conference but LOHAS. It is a safe place to experiment. Bryan Welch, Publisher and Editorial Director of Ogden Publications, reminded us that goats are beautiful and that inspiration requires a bold new thought process.
And while the veterans were holding down the fort, there was a new energy fueling the movement as best captured by Alec Loorz in his keynote speech (more of a rally call, really) on Friday morning. Loorz is the 16-year-old founder of Kids Vs. Global Warming. Before receiving a standing ovation, Alec reminded us that the average age of the crew at Mission Control during the Apollo moon landing in 1969 was 26. That means when President Kennedy put the stake in the ground that man would walk on the moon in a decade, those engineers were only 18 years old (we beat Kennedy's goal by two years). Echoing Whitney Houston's popular sentiment, Loorz agrees at kids are the future, but he quickly reframes it for us: The future is today, and kids are ready for the challenge.
So for three days in Boulder we opened up, let down our guards and had genuine dialogues. We got energized to head back to our offices (shields at the ready) to push the conversation, our spirits and our businesses deeper into the heart of sustainability and social justice. That's what LOHAS does. It provides a forum for the old conversation to happen and the inspiration to push it forward. LOHAS moves us.
John Rooks is the President of The SOAP Group (www.thesoapgroup.com), a consulting firm creating and activating brands, promotions and marketing plans using new strategies that advance sustainability and social justice. He is also the author of More Than Promote - a Monkeywrencher's Guide to Authentic Marketing (www.morethanpromote.com).
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A Sustainability Mandate from the Top
By Ashutosh Pandey, CEO Advisory Services
As the BP oil spill in the Gulf of Mexico heads into its 2nd month and shows no sign of abating, the question that arises is - should sustainability functions and decision-making lie with the CEO, the Board, or an executive level committee? The argument for bringing sustainability under Board and top management oversight is an old one. The GRI has measures that ask companies to disclose top management involvement on sustainability matters. However, in most companies the 'sustainability' role is moved to a separate department or officer, albeit reporting directly to the CEO. While this might seem like a good idea because it allows for the centralization of all sustainability initiatives, it has its challenges.
Often times, sustainability departments restrict their own mandate to developing annual sustainability reports. While the need to gather and disseminate information is a natural progression for any new department within a large corporation, the progress and integration sustainability cannot be restricted to reporting alone. But in a scenario where a company has a separate 'Sustainability Department' or a 'Chief Sustainability Officer', adoption of sustainability within the corporate hierarchy is stymied by the lack of personnel to support all of the department's initiatives. Additionally, in many instances it is not clear to the rest of the organization if there is any commitment from the top. A CEO letter in a sustainability report does not a mandate make! The result is that sustainability efforts tend to fall under the purview of marketing or corporate communications and turn into a branding exercise. It is not surprising then that BP rebranded itself as a renewable energy provider when less than 10% of its portfolio was invested in renewable energy.
In light of these hurdles, the mandate for sustainability should rest directly in the hands of the CEO. Furthermore, her/his compensation should be tied to the success or failure of sustainability measures adopted - just like other financial or operational measures. There are two primary reasons why sustainability should rest with the CEO. (i) S/he is among the few people in the organization who has a broad and complete understanding of the business and how it should grow, innovate, and mitigate firm-wide risk. (ii) Any initiative driven directly from the CEO's office will have the priority and the sense of urgency required to make it succeed and be adopted at an organization-wide level.
Sustainability strategies can help companies uncover risks and identify new areas for innovation. If successfully implemented, they can show significant bottom-line gains. With looming climate legislation (if not in the US, then globally), an economic recession whose lingering effects still cloud business decision-making, and vivid examples of corporate failure to address environmental and social risks, CEO's are starting to look more carefully at exercising control of sustainability strategies. It is only a matter of time when this becomes a rule rather than an exception.
Mr. Pandey is CEO of EVI's Advisory Services. He has extensive experience in operational performance improvement, supply chain management, technology consulting and global carbon markets. Mr. Pandey is a Chemical Engineer and holds a Masters in Management.



